There was a power failure which affected the hotel, and of course, this was not the hotel's fault, although it did result in inconvenience and discomfort to our stay. The corridor outside our room was dense smoke like there was a fire! I went to reception who did not seem phased and move us to another floor! No attempt was made to locate the offender all be it there was no doubt it was coming from the room next to ours! The rest of the stay 6 days was uneventful until we checked out! We made sure there was not any transaction on our credit card which you are required to leave at booking in, we were told there was not however when return to the Uk we discovered £1078 had been taken from both parties credit cards! Reported to card company who directed us back to hotel as it was made there! Hotel does not reply to emails and when you ring will not discuss!!! Be very careful, we are now told by Virgin who we booked holiday with it will take in excess of 28 days to sort out, in the mean time we will still have to pay interest on card which will not be refunded
On our first evening at 0130hrs we were spoken to a strong smell of cannabis so much we were sick. The reason for the poor review only has to be due to what I can only describe as a dangerous event. If you're visiting NYC, you should be out doing stuff, not sitting around the room. We did not have time to take advantage of the gym, the pool, the sauna, and stuff like that, but they looked nice. It can be rough around the edges, but it's clean and comfortable at the end of a long day of sightseeing.
#CRAVE EXPRESSO BAR UPGRADE#
We were able to upgrade the second half of our stay to a room with a larger bed and an in room bathroom. This meant we had to scan our key on one of the bathroom doors to get in, but once inside we had privacy while we got cleaned up. We had a semi-private bathroom, which was down the hall. The first had a bunk bed and was quite small, but the bed was comfy and the room was clean. You're right next to Central Park and Columbus Circle. The West Side YMCA is definitely a no frills place to stay, but the location is excellent.
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